Assistance for those affected by the Christchurch incident
Air New Zealand has capped one-way seat only domestic fares for flights to and from Christchurch at $139 for travel until 30 March, to assist customers needing to travel to the city to support those affected by the tragic events.
All destination Christchurch domestic bookings made with Air New Zealand after 3.00pm on Friday, March 15, will be refunded back to the level of the reduced fares. You do not need to call us, refunds will be processed automatically or via your travel agent.
For immediate family members of those deceased or injured please call our Contact Centre 0800 737 000 for additional assistance.
If you have an existing booking to travel on any Christchurch service departing, to or from the city, until 11:59PM Saturday, 30 March 2019, you have the option to change and rebook your flight free of charge. Change fees and fare difference will be waived.
You can change your flight online via manage your booking. Alternatively, our contact centre are available to assist further.
Call volumes are higher than usual as a result of this incident, if your travel is not urgent, there is no need to call immediately and you may call at your own convenience over the coming days.
Flexibility for flights on Friday 22nd March to assist customers travelling in compassionate circumstances
Air New Zealand is currently experiencing significant demand for services to and from Christchurch following the devastating mosque attacks last week, with many customers looking to travel to the city on the morning of Friday 22nd March, ahead of planned burials on Friday afternoon.
Unfortunately, we are operating at full capacity for flights from Auckland to Christchurch on Friday morning and flights returning to Auckland in the afternoon. Consequently, we are currently unable to facilitate any new bookings.
If you are booked to travel to or from Christchurch on Friday 22 March and are able to be flexible around the time or date of your travel, we invite you to consider changing your flights, creating availability for others who may need to travel more urgently to attend burials.
Should you wish to do so, any change fees and fare difference will be waived. You can change your flight directly online via the "Manage My Booking" section of our website available here: www.airnewzealand.co.nz/manage-bookings Alternatively, our contact centre is available to assist with any rebooking options on 0800 737 000.
Rolls-Royce Trent 1000 Engine Maintenance Requirements
Due to a global issue impacting Rolls-Royce Trent 1000 engines that power our Boeing 787-9 Dreamliner fleet, Rolls-Royce, in conjunction with European regulator EASA, advised operators of 'Package C' engine types that earlier than usual maintenance checks were required on a specific part of the engine compressor.
While continuing to get our customers to their destinations has been our first priority, as a result of these maintenance requirements, Air New Zealand has needed to reschedule a number of international services as well as make a limited number of cancellations.
In addition to this, we have also leased two Boeing 777-200 aircraft from Boeing Group and one Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air to help with additional capacity on some routes. These three aircraft are also operated by our Air New Zealand pilots and cabin crew.
Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand, via the contact information provided in their booking, or the travel agent they booked through.