Our Stakeholders

Our purpose to supercharge New Zealand's success socially, environmentally and economically

We are part of a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees, and other businesses. Ongoing engagement with our stakeholders helps us identify issues that are important to them, and prioritise our efforts on material initiatives and activities that matter to our stakeholders and help us deliver on our purpose.

We engage with stakeholders on specific initiatives as well as on an ongoing basis, and this helps guide our approach.

Our stakeholder engagement is complemented by regular engagement with our Sustainability Advisory Panel. Our Panelists are subject matter experts in a wide range of topics material to our sustainability strategy, including sustainable development, Māori culture and intercultural understanding, conservation, sustainable tourism, climate policy, aviation industry economics, sustainable consumption and societal well-being. The CEO, Chief Strategy, Networks and Alliances Office, Sustainability team and other company representatives meet with the Panel twice yearly.

Ongoing engagement with our stakeholders

Air New Zealand works in collaboration with a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees and other businesses. Ongoing engagement and consultation with our stakeholders helps us identify risks and opportunities and prioritise issues that are most important to our stakeholders and our business. To guide our approach, we engage with our stakeholders on specific initiatives as well as on an ongoing basis.

Key stakeholder group

Communities

How we engage

Formal meetings and forums

Joint participation in working groups

Community-based volunteering through company-wide Greenteam and other volunteering initiatives


Key stakeholder group

 Customers

How we engage

Interaction with frontline employees

Electronic and mail communication including social media

Surveys and research

Feedback forums

Advertising

Collateral or touch points associated with onboard product, including our inflight Kia Ora magazine readers


Key stakeholder group

Employees

How we engage

Communication to all employees through weekly CEO message, Airtime (weekly employee newsletter) and our Korunet intranet site

Employee Engagement Pulse checks

Multiple tailored publications to targeted employee groups

Bi-annual employee Your Voice engagement survey and annual manager effectiveness survey

High Performance Engagement processes to involve employees (particularly our unionised workforce) in solving business issues

Regular formal and informal coaching, performance and development discussions

SKIP level meetings where leaders 'skip' one or two levels below their own team

Employee networks such as Manu Network, Women's Network, Young Professionals, Pride, Kiwi Asia Network, Enable Network and Ex-Services Network

Company-wide Executive Roadshows for annual and interim results


Key stakeholder group

Government & Regulators

How we engage

Working relationships with government and policy makers where we communicate about issues such as tourism, infrastructure and climate change policy

Communicate with sectors of government with respect to off-shore concerns, as reflects our global business

Respond to requests for assistance from Government as may arise at times of national disasters

Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern


Key stakeholder group

Investors

How we engage

Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, annual Shareholder meeting,

Webcasting of interim and annual results and conferences

Investor roadshows and individual meetings


Key stakeholder group

Suppliers

How we engage

Regular formal meetings and working groups with strategic and critical suppliers

Bi-annual formal business updates for strategic and critical suppliers

Annual surveys

Implementation of Supplier Code of Conduct


Key stakeholder group

Tourism Industry

How we engage

Developing and implementing cooperative marketing activity

Sponsorship of tourism trade events

Participation on advisory groups or project teams

Providing input into destinations plans

Representation on Boards of tourism industry associations (such as Tourism Industry Aotearoa)

Participation at tourism industry conferences


Key stakeholder group

Unions

How we engage

Monthly working group and quarterly leadership group meetings with all unions

Joint project teams working together to solve specific issues


Industry and sustainability bodies

Our role and engagement with key industry and sustainability bodies enables us to identify, actively monitor and shape risks and opportunities, regulatory change and leading practice. It also helps guide the integration of sustainability risk into key business practices.

Organisation

Airlines for Australia and New Zealand (A4ANZ)

Function

A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as airport operations and efficient access to infrastructure.

Our Role

Member


Organisation

Board of Airline Representatives (BARNZ)

Function

BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns.

Our Role

Member

Air New Zealand's Roger Gray, Group General Manager of Airports, is current president of BARNZ


Organisation

Climate Leaders Coalition

Function

The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action.

Our Role

Founding member and signatory


Organisation

International Air Transport Association (IATA)

Function

IATA is the trade association for the world's airlines, representing around 290 airlines globally representing 82% of total air traffic.

Our Role

Member


Organisation

New Zealand Sustainable Business Council (SBC)

Function

A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability.

Our Role

Member

Air New Zealand's David Morgan, Chief Operations Integrity & Standards Officer/Chief Pilot, sits on the Advisory Board


Organisation

New Zealand Sustainable Business Network (SBN)

Function

Membership-based organisation that aims to help business succeed through sustainability. SBN's Vision is focused on four areas: Renewables; Community; Resource Efficiency and Restorative (natural capital).

Our Role

Member


Organisation

Roundtable on Sustainable Palm Oil (RSPO)

Function

The Roundtable on Sustainable Palm Oil was established to promote the growth and use of sustainable palm oil products through the full supply chain of sustainable palm oil.

Our Role

Supply Chain Associate Member


Organisation

Sustainable Aviation Fuels User Group (SAFUG)

Function

Association committed to accelerating development and commercialisation of sustainability aviation fuels.

Our Role

Member


Organisation

Star Alliance

Function

One of the world's largest global airline alliances dedicated to innovation and excellent customer service.

Our Role

Member


Organisation

Tourism Industry Aotearoa (TIA)

Function

Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing.

Our Role

Member, and Air New Zealand's Head of Tourism and Regional Affairs, sits on the Board of TIA


Organisation

United for Wildlife Transport Taskforce Buckingham Palace Declaration

Function

The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade.

Our Role

Signatory


Organisation

United Nations Global Compact (UNGC)

Function

Voluntary initiative based on CEO commitments to implement universal principles on human rights, labour, environment and anti-corruption.

Our Role

Signatory

2019 UNGC Communication on Progress