We're here to help


Manage your flight booking

If your Air New Zealand flight is disrupted, you might be able to switch to an alternative.

You can often update your flight details online. 

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)


Some of our most common help requests

Help with Airpoints - Find out more about spending, gifting and earning Airpoints Dollars. Check our Status tiers and Status Points requirements.

Baggage help - Find answers to all your baggage questions.

Baggage restrictions - What can't you bring on board or in your checked-in bags?

Special assistanceHow do I arrange special assistance on my flight?

Passports and visas - Do I have all the travel documents I need for my destination?

Manage your travel bookings - You can book, check and change your hotel, rental car or airport taxi transfers online. 

Message us

Choose from our messaging options below for help before, during or after your travel.
Thank you for your patience.

Other contact options

Flight enquiries - Argentina +54 11 5274 1629 (spanish). Phone services hours: Monday to Friday from 8:00 to 20:00 hs. Weekends and public holidays from 10:00 to 16:00 hs.

Airpoints enquiries - New Zealand 0800 247 764.

If you have trouble hearing we can provide TTY assistance - Call 0800 4 711 711.

Special Assistance - New Zealand 0800 737 000.

More contact details - Contact directory.

You can ask Oscar to:

  • "Resend my booking confirmation"
  • "Confirm my seat selection"
  • "Confirm my special meal"
  • "Confirm my baggage allowance"
  • "Check my Airpoints balance"
  • "Order a replacement Airpoints card"
  • "Confirm my special assistance"
  • "Reset my password"

And there’s plenty of more ways he can help.

Pro-tip: For the best Oscar experience, sign in to the website first.