Cancellations and delays

We're very sorry if flight changes are affecting your travel plans. We'll do everything we can to get you where you need to be as quickly as possible.

Flight change? 

See your new flight times or manage your booking.

What about my other travel plans?

A change to your flight times can affect your other travel bookings. The earlier you can update them the better.

Connecting flights

If you have a connecting flight on the same ticket, we'll do our best to make things work. That may be switching to a different flight. Keep an eye on the Air NZ mobile app.

If your connecting flight is on another airline and a different ticket, please contact the airline to see what they can do. 


What you can do now

We understand that changes to your flights can have a big impact on your travel. It can be frustrating, but we’re here to help.

This checklist is a start. Use it to help stay in control, and to keep your travel plans on track.

Sorting out a new flight

  • If your flight is delayed, there may be alternative flights that could work better for you, depending on your fare type. You can check your options online.
  • If we've booked you on a different flight it will be the first available flight to get you to your destination as quickly as possible.
  • If the new flight works with your plans, please confirm your seat online. We'll email you a new flight itinerary and eTicket. 
  • If the new flight doesn't suit, you can see your other options online and you may be able to switch to a different flight. 
  • We'll re-book any connecting flights on the same ticketed journey. 
  • If you requested a special meal and your new flight departs within 24 hours, please contact us. We'll try our best to get this on your new flight.
  • If you paid for a prepaid extra bag or seat select, it may not be available on your new flight. Check your new flight information. If you're no longer able to get an extra bag, or your selected seat, we can give you a refund for those services. 

During your trip

After your trip 

Frequently asked questions

What do I do if weather or other events delay my flight?

What happens to my checked-through baggage if my flight is delayed or cancelled?

My Air NZ flight is late and my connecting flight is with a different airline. What do I do now?

My flight has been delayed or cancelled and I no longer want to take the trip. Can I get a refund?